Privacy Policy

1. Introduction

Welcome to ENZU Shop. We respect your privacy and aim to handle your personal information responsibly. This Privacy Policy applies to information collected through our online store, customer communications and order-processing activities.

By using our website or placing an order, you acknowledge that your information may be handled as described in this policy. If you do not agree with this policy, please avoid submitting personal information through our store.

2. Information We Collect

Depending on how you interact with our store, we may collect:

• Contact details: your name, phone number, email address and delivery address.
• Order information: products ordered, quantities, order value, delivery instructions and order history.
• Customer communications: information you voluntarily provide when contacting us about an order, product or return.
• Technical information: information such as browser type, device details, IP address and website usage data where collected through Shopify or enabled website technologies.
• Payment-related information: payment status and transaction details made available to us by the applicable payment provider. We do not claim to store complete card details.

Please provide accurate information when placing an order so we can process and deliver it correctly.

3. How We Use Your Information

We may use the information collected to:

• Process, confirm, dispatch and deliver your orders.
• Contact you regarding order confirmation or delivery.
• Respond to questions, complaints and customer support requests.
• Manage cancellations, returns, refunds or exchanges where applicable.
• Maintain store security, prevent fraud and resolve order issues.
• Improve our products, website experience and customer service.
• Send promotional communications where permitted and where applicable consent has been obtained.
• Meet applicable legal and regulatory requirements.

4. Sharing of Information

We do not sell your personal information to third parties. However, we may share relevant information when necessary with:

• Shopify and website service providers: to host and operate our online store.
• Courier and delivery companies: to deliver orders to the address you provide.
• Payment service providers: to process or verify payments where an online payment method is offered.
• Technical and support providers: to maintain website functionality and respond to customer requests.
• Authorities or legal advisers: when disclosure is reasonably necessary to comply with applicable law or protect our legal rights.

Information shared with service providers should be limited to what is reasonably necessary for their relevant service.

5. Cookies and Website Technologies

Our Shopify store and its enabled services may use cookies and similar technologies to operate the website, remember preferences, maintain shopping cart functionality, understand website traffic and improve the shopping experience.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features. Any analytics or advertising technologies used will depend on the services enabled on our store.

6. Order Confirmation and Delivery

We may use the phone number, email address or delivery details provided by you to confirm an order, clarify delivery information, communicate with the courier or provide order updates.

Please ensure your contact and delivery information is correct. We cannot guarantee successful delivery if the details provided are incomplete or inaccurate.

7. Data Security and Retention

We take reasonable steps to protect personal information against unauthorized access, misuse, loss or disclosure. Online transmission and electronic storage cannot be guaranteed to be completely secure.

We retain information for as long as reasonably necessary for order fulfilment, customer service, accounting, dispute resolution and applicable legal obligations. Retention periods may vary depending on the type of information and the circumstances.

8. Your Privacy Choices

Subject to applicable law, you may contact us to request access to, correction of or deletion of personal information we hold about you. You may also ask us about the use of your information or request that eligible marketing communications stop.

We may need to verify your identity before fulfilling a request. Some information may need to be retained where required for legal, accounting, security or legitimate order-related purposes.

9. Third-Party Services and Links

Our website may use or link to third-party services, including Shopify, courier services, payment providers and communication platforms. Those services may process information under their own privacy policies.

ENZU Shop is not responsible for the independent privacy practices of third-party websites or services. We encourage you to review their policies before providing information directly to them.

10. Children's Privacy

Our online store is not intended to knowingly collect personal information from children without appropriate authorization. If you believe a child has provided personal information inappropriately, please contact us so we can review the matter.

11. Changes to This Policy

We may update this Privacy Policy when our store practices, services or legal obligations change. The revised version will be published on this page with an updated date. We encourage you to review this page periodically.

12. Contact Us

For privacy-related questions, requests or concerns, contact ENZU Shop using the details below.