Refund policy
Refund & Return Policy
We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, please contact us at enzushop4@gmail.com.
Returns sent to us without contacting us first will not be accepted.
Return Shipping Costs
For a normal return due to a change of mind, wrong choice, or any other reason where the product is not defective, damaged, or incorrect, the customer is responsible for the return shipping charges.
If the product you received is defective, damaged, or incorrect, Enzu Shop will cover the return shipping costs.
Damaged, Defective or Incorrect Items
Please inspect your order when you receive it and contact us immediately if the item is defective, damaged, or if you received the wrong item.
We will evaluate the issue and, if confirmed, arrange the return and cover the applicable return shipping cost.
Return Address
If your return is approved, we will provide you with the return instructions and return address.
Please do not send any item back without first contacting us and receiving return approval.
Exchanges
We do not offer direct exchanges.
If you would like a different product, size, or item, you will need to return the original item according to our return policy and, once the return is accepted, place a new order for the desired item.
Non-Returnable Items
Certain products may not be eligible for return, including personalized or special-order items, beauty or personal-care products, sale items, and gift cards.
If you are unsure whether your item is eligible for return, please contact us before sending it back.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or payment provider may require additional time to process and post the refund.
If more than 15 business days have passed after your refund was approved, please contact us at enzushop4@gmail.com.
Contact Us
For any questions regarding returns or refunds, please contact us at:
enzushop4@gmail.com