Terms & Conditions

Website Usage

By accessing and using the ENZU website, you agree to use it for lawful shopping and browsing purposes.

You must not use our website in a way that is unlawful, fraudulent, harmful or interferes with its normal operation.

We reserve the right to restrict access to our website when necessary to protect our store and customers.

Products & Information

ENZU aims to provide accurate product descriptions, images, prices and other product information.

Product colors and appearance may vary slightly depending on lighting, photography and your device screen.

Product availability may change without prior notice.

Order Placement

Customers are responsible for providing accurate name, phone number, delivery address and order information.

Please review your selected products and order details before completing checkout.

ENZU reserves the right to review orders and contact customers when additional confirmation is required.

Order confirmation does not guarantee product availability until the order has been processed.

Prices & Charges

Product prices are displayed on our website in Pakistani Rupees unless otherwise stated.

Delivery: ENZU currently offers free delivery across Pakistan.

Advance Payment: A Rs. 300 advance payment is required when placing an order.

Any remaining payable amount will be collected according to the selected payment method.

Prices and product availability may change before an order is confirmed.

Payment Terms

ENZU accepts Cash on Delivery and available online payment methods.

Customers must complete the required advance payment when placing their order.

For Cash on Delivery orders, the remaining payable amount must be paid when the parcel is delivered.

Online payments must be completed through the payment methods available at checkout.

Shipping & Delivery

ENZU delivers orders across Pakistan. Estimated delivery time is 3–5 working days.

Delivery times are estimates and may vary due to courier delays, location or other circumstances.

Customers should provide a complete and accurate address to avoid delivery issues.

Please refer to our Shipping Policy for additional delivery information.

Order Cancellation

If you need to cancel an order, please contact ENZU as soon as possible.

Cancellation requests depend on the processing and shipping status of your order.

Orders that have already been dispatched may not be eligible for cancellation.

Any applicable advance payment or refund will be handled according to the order status and our refund policy.

Returns & Exchanges

Customers should contact ENZU within 2 days of receiving their order regarding a return-related concern.

Exchanges are available only for products received damaged or different from the item ordered.

Customers must provide order details and clear product photos for review.

Return and exchange requests are subject to verification and approval.

Please review our Return & Exchange Policy for complete information.

Customer Responsibilities

Customers are responsible for ensuring that their order information is accurate.

Customers should provide an active phone number and remain available for delivery coordination.

Customers should review product descriptions and available information before placing an order.

Privacy & Information

ENZU may collect information necessary to process orders, arrange delivery and provide customer support.

Customer information should be handled according to our Privacy Policy.

Please review our Privacy Policy to understand how personal information is collected and used.

Changes to These Terms

ENZU may update these Terms & Conditions when necessary.

Updated terms will be published on this page.

Customers should review this page periodically for changes.

Contact Information

If you have questions about these Terms & Conditions, your order or our policies, please contact ENZU.

Store: ENZU

WhatsApp: +923184490374

Email: enzushop8@gmail.com